Support Staff Training

Hubbard & Hubbard, Inc. offers a wide variety of Support Staff Training skill building workshops.

Support Staff Workshop 1

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Enhancing Your Office Management Skills

Learning Objectives:

Upon completion of this course, participants will be able to:

	Identify roles and responsibilities of an office manager
	Analyze effective leadership characteristics
	Make work assignments
	Determine training needs
	Give performance feedback
	Plan projects

Description:

Managing an office often times is not only the responsibility of a supervisor, but also for key non-supervisory staff as well. It is important for both to be aware of management techniques that can help with overseeing overall office administration.

Course Length:

2 Days

Support Staff Workshop 2

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Project Management for Support Staff

Learning Objectives:

Upon completion of this course, participants will be able to:

Understand basic project management concepts, terminology, and procedures.

Prepare project objectives and plan a project timeline.

Develop and manage a plan for project implementation.

Description:

With budget reductions and changing work environments, administrative support staff in today’s organizations must be able to meet the challenges and demands of re-evaluating work and improving operations. To meet these challenges, participants will learn how to manage a project from assignment to completion.

Course Length:

2 Days

Support Staff Workshop 3

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Professional Development Workshop

Learning Objectives:

Upon completion of this course, participants will be able to:

	Develop a managerial perspective of their job
	Project a positive self-image
	Develop Team-building skills
	Apply problem-solving techniques
	Recognize use of management skills in their present positions
	Improve productivity by planning and prioritizing work

Description:

The clerical person’s job has expanded to more than technical skills and efficiency. As a vital member of a team, there is a need for knowledge of managerial tools and a more managerial approach to getting their jobs done. This course is designed to assist participants in developing the management skills which are necessary to be effective in today’s offices.

Course Length:

2 Days

Support Staff Workshop 4

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Building A Team After An Organizational Change

Learning Objectives:

This program will teach you to:

	Build bridges with diverse others who are now part of your new team.
	Address the emotional turmoil and resistance stages of a personal transition triggered by the change.
	Identify and overcome potential communications barriers.
	Forge common goals and priorities.
	Build a set of personal operating values which are critical to new group transitions during or after a change.
	Identify team-based measurements and benchmarks to assess team progress and results.
	Recognize and eliminate common pitfalls in the "group turned team after a change" process.
	Strengthen ties to the organization’s work and business objectives.
	Develop personal and team transition plans.
	Identify management support and reinforcement points.

Description:

Changes has always been a disruptive force in human affairs, but its effects have never been so widespread, continuous, and deep as they are today. Downsizing, right-sizing, mergers, layoffs, restructuring and the like are becoming commonplace. As a result, these changes have thrust diverse groups of strangers and friends together who now have the mandate to operate as a team.

Individuals from a variety of locations, disciplines, functions, etc., many of whom were left after the smoke of change cleared or who are still waiting to hear, must rise to the organizational challenges of getting the work accomplished as well as handling their own emotional transition and change needs.

Based on the book: The Hidden Side of Employee Resistance to Change by Dr. Edward Hubbard, this program provides concrete advice, step-by-step action plans and skill practice for building teams after a change.

Course Length:

2 Days

Support Staff Workshop 5

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Stress Management

Learning Objectives:

Upon completion of this course, participants will be able to:

	Explain what stress is, where it comes from, and what it can do to you.
	Diagnose present sources and levels of stress.
	Use a variety of stress relaxation techniques.
	Develop a plan of action for managing personal and organizational stress.
	Apply skills to increase the amount of control one has over life situations.

Description:

Changes within an organization can increase the stress levels of employees by requiring new skills, new priorities and new work environments. In this course, participants gain a better understanding of the stress syndrome and how it impacts your health, your professional relationships, and your job performance. Participants will learn strategies and skills for diagnosing and managing your stress as well as others. The program emphasis is on helping individuals to improve their sense of well-being and productivity.

Course Length:

2 Days

Support Staff Workshop 6

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Diversity In The Workplace

Learning Objectives:

Upon completion of this course, participants will be able to:

Identify basic principles for working in a diverse workplace

Identify the many dimensions of diversity

Prevent misunderstandings by learning about the value of differences in the work environment

Understand important aspects of communicating across cultures

Identify interpersonal "blockages" to effective performance with others who are different

Identify vulnerabilities in perspectives which may cause the discount of or failure to see other’s ability to contribute

Practice skills in a face-to-face format that applies concepts learned

Recognize individual and institutional assumptions and practices that have an impact on workplace diversity

Description:

Organizations are becoming increasingly diverse. As a result, employees and managers have to look beyond traditional practices and explore new approaches to working in an environment comprised of the many faces of diversity.

Acceptance, tolerance and understanding of diversity are not enough by themselves to create a productive and profitable workforce. Organizations obtaining a competitive advantage will be those that make the best use of ALL their employees -- each employee’s energy, knowledge, experience, talent and point of view.

Course Length:

2 Days

Support Staff Workshop 7

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Communicating For High Performance

Learning Objectives:

Upon completion of this course, participants will be able to:

Recognize the causes of communication problems.

Create conditions which encourage cooperation.

Apply methods to anticipate and prevent communication problems.

Analyze conflict situation and select strategies to resolve differences.

Practice communication skills.

Use action steps for communicating when they are angry with someone.

Use action steps when they are confronted by an angry person.

Description:

Communication problems are inevitable in any organization: differences develop and tensions rise. If these differences and tensions are not handled they can result in large financial and non-financial costs such as absenteeism, low morale, low productivity, turnover, poor quality, high re-work and waste. This course provides participants the opportunity to develop skills to communicate in a positive results-oriented manner.

Course Length:

2 Days

Support Staff Workshop 8

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Personal Transition and Change

Learning Objectives:

Upon completion of this course, participants will be able to:

	Describe the specific events which generate transition and change in their life.
	Utilize the power of the "Belief-Destiny Cycle" to "reframe" any change and design their life.
	Identify the seven rules for dealing successfully with personal transitions.
	Identify where they are in the "stages of change" cycle and create strategies for future growth.
	Utilize 25 strategies for dealing with those times when "everything is changing".
	Utilize a personal transitions checklist to make changes work for (instead of against) you.
	Manage endings and deal effectively with loss.
	Capitalize on the creative side of the "Limbo Period" or "Neutral Zone" of personal transition and change.
	Practice 10 strategies to deal effectively with constant "non-stop" change.
	Design a Personal Transition Action Plan to facilitate their new beginning.

Description:

Some people seem to be able to encounter personal change and adjust their lives intentionally, while others encounter change and seem to be in the grip of forces far beyond their control. Some of their changes appear to be fortunate ones, while others are unfortunate. Even when the change appears to be good, it still may cause anxiety and loss. Nonetheless, in most cases, during these change periods, people tend to have one thing in common: they confuse the personal change they are making with the transition they are in. In this course, participants will learn how to harness the true power of the "personal transition and change" process and design their life for success!

Course Length:

1 Day. Other formats are available to meet client needs.

Support Staff Workshop 9

Vendor:

Hubbard & Hubbard, Inc.

1302 Holm Rd.

Petaluma, CA 94954

Tel: (707) 763-8380

Fax: (707) 763-3640

Course Title:

Managing Multiple Priorities

Learning Objectives:

Upon completion of this course, participants will be able to:

	Explain the importance of managing multiple priorities
	Identify their strengths and weaknesses in time management and managing several priorities
	Develop and track progress against personal and professional goals
	Distinguish between important versus urgent priorities
	Develop an action plan for managing multiple priorities
	Analyze a time log
	Develop weekly and daily planning systems
	Improve their ability to create effective schedules
	Plan and prepare for productive meetings
	Handle several common interruptions
	Implement processes to master paperwork
	Improve delegation skills and conquer procrastination
	Manage interactions with others to effectively use time
	Create detailed action plans to improve overall time and priority management performance.

Description:

This workshop is designed for every business professional who want greater control of his or her time, management style, and life. Managing multiple priorities will help you:

	Take a critical look at how you manage multiple priorities during the day
	Identify ways in which you typically use time effectively and ineffectively, and
	Identify specific ways you can improve your time and priority management skills
	Take control of time wasting habits
	Build an effective system of self-management

Participants will complete an in-depth self-assessment as part of the class and create detailed action plans for performance improvement.

Course Length:

1-2 Days depending on client needs