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Customer Service Workshops
Hubbard & Hubbard, Inc. offers a wide variety of Customer Service skill building
workshops.
Customer Service Workshop 1
| Vendor: |
Hubbard & Hubbard, Inc. 1302 Holm Rd.
Petaluma, CA 94954
Tel: (707) 763-8380
Fax: (707) 763-3640 |
| Course
Title: |
ServiceWorks |
| Learning
Objectives: |
Upon completion of this course,
participants will be able to:
 | Understand the foundation for customer service. |
| Identify the organization’s customers and suppliers to develop strategies to
improve service delivery. |
| Identify and integrate positive service attitudes. |
| Improve interpersonal communications skills. |
| Utilize strategies to handle customer complaints. |
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| Description: |
Everyone in the organization
plays a critical role in the delivery of customer service to internal and external
customers. This program is designed to provide employees with a conceptual framework and
skills for the delivery of quality customer service. |
| Course
Length: |
1 Day and can be offered in 1/2
day modules |
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