Books

Book Title

Author

Item #

13 Fatal Errors Managers Make & How You Can Avoid Them (PB)¾ Are you a buddy & not a boss? Are you accountable? Do you manage diverse people the same way? Read this!

Brown

1001 Ways To Energize Employees (PB)¾ Insightful case studies & suggestions, build employee morale & potential. Get the best from everyone on your team.

Chang

1001 Ways To Reward Employees (PB) ¾ 100s of ways to say "thank you" to those who truly deserve it. Discover what motivates the people that work for you.

Chang

101 Actions you Can Take to Value and Manage Diversity (PB)¾ Frames the complex, challenging issues of valuing & managing diversity & transforms them into practical actions.

O'Mara

101 Stupid Things Business Travelers Do To Sabotage Success¾ Travel tested tips for the new & seasoned traveler. How to avoid an international scandal while working abroad.

Chang

101 Stupid Things Employees Do To Sabotage Success (PB)¾ Clever & insightful book gives you the tools necessary to become employee of the year.

Chang

101 Stupid Things Salespeople Do To Sabotage Success (PB)—Improve selling skills by overcoming common pitfalls, strategies for success and techniques to increase your sales.

Chang

101 Stupid Things Supervisors Do To Sabotage Success (PB)—Learn practical solutions to common, everyday problems; gain strategies for building trust and mutual respect.

Chang

101 Stupid Things Trainers Do To Sabotage Success (PB)—Common success blockers in preparation and deliver; critical issues to consider in methods and materials

Chang

301 Ways to Have Fun At Work (PB )

Hemsath

A Company Discovers Its Soul (PB)

Green

A Complaint is a Gift (PB)—How to use communication principles to handle upset customers; & create a complaint-friendly organization.

Barlow

A Higher Standard of Leadership - Lessons from Ghandi (PB)—Lessons from the life of Gandhi. Rediscover the moral values essential to a higher quality of life & leadership.

Nair

A Peacock in a Land of Penguins (PB)—This contemporary "corporate" fable reveals how to manage diversity and capture its talent, energy and

Hateley

A Practical Guide to Working with Diversity (HC)—Works "with" diversity to create structure & processes to maximize the contribution of all people.

Leach

Book Title

Author

Item #

A Simpler Way (PB)—Explores different ways of thinking about life & organization

Wheatley

Age of Participation (HC)

McLagan

Age of Participation (PB)

McLagan

Aligning Pay and Results (HC)—An insightful & comprehensive review of effective compensation strategies and processes that work!

Risher

Always in Style (PB)—Appropriate business clothing attire.

Pooser

Analysis for Improving Performance (HC)

Swanson

Analysis for Improving Performance (PB)—Tools for diagnosing organizations & documenting workplace expertise; assess bus. needs; analyze skills

Swanson

Applying Successful Training Techniques (PB)—Keys to successful adult learning; combining proven verbal & non-verbal delivery methods.

Chang

Artful Work (HC)

Richards

Attitude: Your Most Priceless Possession (PB)

Chapman

Basic Business Math (PB)

Truchon

Benchmarking Book, The (PB)¾ Shows how to determine what to benchmark, form a team, ID partners, collect info & analyze the data

Spendolini

Beyond Productivity (HC)—How leading companies achieve superior performance by leveraging their human capital

Dess

Beyond Race and Gender (PB)—Unleashing the power of your total work force by managing diversity

Thomas

Bridging The Leadership Gap (HC)¾ Shows how to empower team members to grow & improve; also shows leaders how to become better humans.

Meyer

Building a Dynamic Team (PB)¾ Critical elements of a dynamic team; striving for team effectiveness; reviving your team's performance

Chang

Building a House for Diversity (HC)¾ How a fable about a giraffe & an elephant offers new strategies for today's diverse workforce

Thomas

Building A Win-Win World (HC)

Henderson

Building a Win-Win World (PB)

Henderson

Business Partnering for Continuous Improvement. (PB)

Poirier

Business Partnering for Continuous Improvement. (HC)

Poirier

Calling a Halt to Mindless Change (HC)¾ Reinfuses common sense in management's decision-making processes - uses thoughtful, methodical practices

Macdonald

Capitalizing On Workplace Diversity (PB)¾ Impact of, obstacles to & opportunities for workplace diversity; key elements of staffing, communication & teams

Chang

Book Title

Author

Item #

Career Books (4 Books, All RCA-GDC-100) (PB)
¾ Includes Making Career Transitions, Marketing Yourself & Your Career, Unlocking Your Career Potential, & Managing Your Career in a Changing Workplace - sold separately$14.95 each

Guns

Career Mastery (PB)

Levinson

Carpooling (PB)

Lowe

Change Cycle, The (PB)¾ The secret to getting through life's difficult changes. See: INSTRUMENT: The Change Cycle Locator.

Brock

Coaching for Peak Employee Performance (PB)

Chang

Coaching Through Effective Feedback (PB)

Chang

College Experience, The (PB)

Chapman

Color-Blind Racism (HC)

Carr

Color-Blind Racism (PB)¾ Provides a thorough historical grounding in racist ideologies in the United States

Carr

Communicating In A Diverse Workplace (PB)

Chang

Communication & Identity Across Cultures (PB) ¾ Discusses what is multicultural identity, where is it found, formed and maintained. How to communicate.

Tanno

Competitive Advantage Through Diversity (PB)¾ Focuses on people's contributions, diversity & team work, considers knowing & learning as a process.

Herriot

Complexity & Creativity in Organizations (HC)

Stacey

Confessions of an Accidental Businessman (HC)

Autry

Confronting Racism (HC)¾ A multifaceted point of view of attitudes and trends in public. Examination of changing racial dynamics in America.

Eberhardt

Continuous Improvement Tools, Volume 1 (PB)¾ Brain-storming, affinity & matrix diagrams, force field diagrams, cause & effect diamgrams, criteria rating forms

Chang

Continuous Improvement Tools, Volume 2 (PB)¾ Tree diagrams, pareto charts, sequence flow charts, process flow charts, scatter diagrams, run & control charts etc.

Chang

Continuous Process Improvement (PB)¾ Applying a systematic CPI methodology, determining customer needs, implementing & evaluating process improv.

Chang

Corporate Celebration (HC)

Deal/Key

Corporate Creativity (HC)

Robinson

Corporate Tides (HC)

Fritz

Courageous Follower (HC)

Chaleff

Creating a World That Works For All (PB)¾ A practical blueprint for this positive approach to change - a wonderfully rich collection of insights & analyses

Abdullah

Creating High-Impact Training (PB)

Chang

Creating Your Future (PB)

Morrisey

Cultural Diversity in Organizations (HC)

Cox

Book Title

Author

Item #

Cultural Diversity in Organizations (PB)¾ Most comprehensive, well thought out and significant undertaking on the critical issue of diversity.

Cox

Customer-Inspired Quality (PB)

Chang

Customers As Partners (HC)

Bell

Customers As Partners (PB)

Bell

Dealing Effectively With The Media (PB)

Wade

Decision-Marker’s Guide to 401(k) Plans (PB)

Butler

Designing and Implementing Successful Diversity¼

Baytos

Developing Competency to Manage Diversity (PB)
¾ Builds on author's acclaimed volume, Cultural Diversity in Organizations.

Cox

Developing Self-Esteem (PB)

Palladino

Dial 9 to Get Out! (PB)

Graulich

Direct Mail Magic (PB)

Mallory

Discovering Common Ground (PB)¾ Bring people together to achieve breakthrough innovation, empowerment, shared vision and collaborative action.

Weisbord

Diversity - Activities and Training Designs (Binder)

O'Mara

Diversity & Women’s Career Development (HC)¾ Results of studies from 1980 to 1993, looking at choices, ethnicity, family and issues surrounding women's careers

Farmer

Diversity Directive, The (HC)¾ Why some initiatives fail & what to do about it. Shows how to align w/organizational systems & business policies

Hayles

Diversity Icebreakers (PB) )¾ 40 exercises devoted to Icebreakers

Lambert

Diversity Icebreakers for Trainers (PB)

Lambert

Diversity in Organizations (PB)¾ Shows how to work out diversities in the workforce, apply varied perspectives & approaches; analyze problems

Chemers

EcoManagement, The Elmwood Guide (HC)

Callenbach

Economic Insanity (HC)

Terry

Effective Communication (PB)¾ The essential guide to thinking and working smarter. Self-development for success

Amacom

Effective Meeting Skills (PB)

Haynes

Effective Performance Appraisals (PB)

Maddux

Effective Sales Management (PB)

Johnson

Empowerment Takes More Than a Minute (HC)

Blanchard

Empowerment Takes More Than a Minute (PB)

Blanchard

End of Bureaucracy & the Rise of the Intelligent Org.

Entrepreneurial Cat, The (PB)¾ 13 Ways to transform your work life. Can be read in 30 minutes or may take 30 years.

Hessler-Key

Escape from Management Hell (HC)

Gilbreath

Book Title

Author

Item #

Ethical Dimensions of Diversity (PB)¾ Ethics in society & organizations; implications of ethics, diversity & org. performance; plus business cases

Hopkins

Ethnic & Cultural Diversity-Lesbians & Gay Men (PB)

Greene

Evaluating Employee Performance (PB)

Chang

Evaluating Training Programs (PB) 1st Ed.¾ The "Kirkpatrick Model: is the most widely used in evaluating training - reaction, learning, behavior & results.

Kirkpatrick

Evaluator’s Handbook (PB)¾ Examines parameters, conducting formative and summative evaluations and step-by-step guide

Herman

Executive Smart Charts (HC)

Stansbury

Executive Smart Charts (PB)

Stansbury

Expanding Leadership Impact (PB)

Chang

Expanding Our Now (PB)

Owen

Fabled Service (PB)

Chang

Faster Learning Organization, The (PB)

Chang

Feminine Quest For Success (HC)

Bancroft

Figuring Things Out

Zemke

Finding & Keeping Great Employees (HC)¾ Offers dozens of illuminating case histories and format for honing your business employee top talent retention

Harris

Focus Group Kit (PB) - 5 books, including a general guidebook¾ Analyzing & Reporting, Involving Community Members, Moderating, Developing Questions and Planning

Morgan

Four Routes to Entrepreneurial Success (PB)

Miner

Fourth Wave (HC)

Maynard

Fourth Wave (PB)

Maynard

Fusion Leadership (HC)

Daft/Lengel

Future Search (PB)¾ An action guide to finding common ground in organizations & communities

Weisbord

Future of Staff Groups, The (HC)

Henning

Gender & Diversity in the Workplace (PB)

Powell

Gender Inequality at Work (PB)

Jacobs

Gender, Symbolism & Organizational Cultures (PB)

Gherardi

Getting Culture Smart (PB)¾ States many misconceptions & then truths regarding diversity. Shows strategies to effectively deal w/different cultures.

Thiederman

Getting Employees To Fall in Love with Your Company (PB)¾ Getting involvement/commitment of employees as true contributors

Harris

Getting Results (PB)¾ The secret to motivating yourself & others. The things that get rewarded, get done. What's being rewarded?

LeBoeuf

Getting Things Done When You Are Not In Charge (HC)
¾ How to succeed from a support position - Offers a wealth of practical approaches to use in your daily work

Bellman

Book Title

Author

Item #

Ethical Dimensions of Diversity (PB)¾ Ethics in society & organizations; implications of ethics, diversity & org. performance; plus business cases

Hopkins

Ethnic & Cultural Diversity-Lesbians & Gay Men (PB)

Greene

Evaluating Employee Performance (PB)

Chang

Evaluating Training Programs (PB) 1st Ed.¾ The "Kirkpatrick Model: is the most widely used in evaluating training - reaction, learning, behavior & results.

Kirkpatrick

Evaluator’s Handbook (PB)¾ Examines parameters, conducting formative and summative evaluations and step-by-step guide

Herman

Executive Smart Charts (HC)

Stansbury

Executive Smart Charts (PB)

Stansbury

Expanding Leadership Impact (PB)

Chang

Expanding Our Now (PB)

Owen

Fabled Service (PB)

Chang

Faster Learning Organization, The (PB)

Chang

Feminine Quest For Success (HC)

Bancroft

Figuring Things Out

Zemke

Finding & Keeping Great Employees (HC)¾ Offers dozens of illuminating case histories and format for honing your business employee top talent retention

Harris

Focus Group Kit (PB) - 5 books, including a general guidebook¾ Analyzing & Reporting, Involving Community Members, Moderating, Developing Questions and Planning

Morgan

Four Routes to Entrepreneurial Success (PB)

Miner

Fourth Wave (HC)

Maynard

Fourth Wave (PB)

Maynard

Fusion Leadership (HC)

Daft/Lengel

Future Search (PB)¾ An action guide to finding common ground in organizations & communities

Weisbord

Future of Staff Groups, The (HC)

Henning

Gender & Diversity in the Workplace (PB)

Powell

Gender Inequality at Work (PB)

Jacobs

Gender, Symbolism & Organizational Cultures (PB)

Gherardi

Getting Culture Smart (PB)¾ States many misconceptions & then truths regarding diversity. Shows strategies to effectively deal w/different cultures.

Thiederman

Getting Employees To Fall in Love with Your Company (PB)¾ Getting involvement/commitment of employees as true contributors

Harris

Getting Results (PB)¾ The secret to motivating yourself & others. The things that get rewarded, get done. What's being rewarded?

LeBoeuf

Getting Things Done When You Are Not In Charge (HC)
¾ How to succeed from a support position - Offers a wealth of practical approaches to use in your daily work

Bellman

Book Title

Author

Item #

Getting to Resolution (HC)

Levine

Going Back To School (PB)

Cassidy

H. R. Development Research Handbook (PB)

Swanson

Healing Manager (HC)

Lundin

Hidden Side of Employee Resistance to Change, The

Hubbard

High Performance Team Series - 4 Books (PB)¾ Success Through teamwork, Building A dynamic team, Measur-ing Team Preformance, Team Decision-Making Tech-niques - see description listed under each separate title.

Chang

Higher Standards of Leadership (HC)

Nair

Higher Standards of Leadership (PB)

Nair

High-Impact Training Series - 7 Books (PB)¾ Creating High-Impact Training, Identifying Targeted Training needs, Mapping A Winning Training Approach, Producing High-Impact Learning Tools, Applying Successful Training Techniques, Make Your Training Results Last, Measuring the Impact of Training - book description listed separately under each book title

Chang

Hiring Strategies for Long-Term Success

Hubbard

How to Analyze Data (PB)¾ Examines single set surveys, variances between groups, relationships between variables & summarization

Fitz-Gibbon

How to Assess Program Implementation (PB)¾ A complete guide from initial planning, interpretation, observations, etc.

King

How to Calculate Diversity's Return on Investment

In essence, this book is designed for anyone who would like a concrete roadmap with detailed instructions to design, measure, analyze, and/or improve his or her diversity initiatives’ impact and demonstrate its financial return on investment.

Hubbard

How to Communicate Evaluation Findings (PB)¾ A complete presentation guide for who needs to know to graphs and presentation methods

Morris

How to Conduct Organizational Surveys (PB)¾ Practical guide to organizational attitude survey process with technological & methodological advances

Edwards

How to Design a Program Evaluation (PB)¾ A design is a plan dictating when and from whom measurements will be gathered. Detailed study of evaluation.

Fitz-Gibbon

How to Focus an Evaluation (PB)¾ Step-by-step process for evaluating a company program and analyzing the results

Stecher

How to Get Ideas (PB)

Foster

How to Make Meetings Work (PB)¾ Increases productivity up to 15%; gives everyone a feeling of participation; helps develop agendas & facilitator skills

Doyle

How to Measure Attitudes (PB) 2nd Ed. ¾ How to find and/or develop your own measures and analyze them

Henerson

How to Measure Human Resource Management (HC)
¾ Accurately measure virtually anything you want to measure - Second Edition

Fitz-enz

How to Measure Performance & Use Tests (PB)
¾ Develops new measures, uses old measures, analyzes and interprets instruments in use

Morris

Book Title

Author

Item #

How to Start Your Own Business with Empty Pockets

Hubbard

How to Use Qualitative Methods in Evaluation (PB)¾ Easy to read step-by-step program for design & use, fieldwork, depth interviewing & analysis

Pachel

I Got The Job! (PB)

Chapman

Identifying Targeted Training Needs (PB)

Chang

Images of Organization-The Executive Edition (HC)

Morgan

Imagination (PB)

Morgan

Improving Through Benchmarking (PB)¾ Myths & realities about benchmarking; setting goals/targets: Practical 7 step model

Chang

Intelligent Organization, The (HC)

Pinchot

Intelligent Organization, The (PB)

Pinchot

Interviewing And Selecting High Performers (PB)

Chang

Introduction to Microcomputers (PB)

Tempke

Joy Of Working From Home (PB)

Berner

Language Customs & Protocol (PB)

Moore

Leadership & the New Science (HC)

Wheatley

Leadership & the New Science (PB)

Wheatley

Leadership Games (PB)¾ This is a highly pragmatic & equally effective approach to engender organizational change. Contains 25 activities.

Kaagan

Leadership Wisdom of Jesus, The (HC)

Manz

Learning from Other Women (HC)¾ How to benefit from the knowledge, wisdom, & experience of female mentors. ID the right mentor/avoid pitfalls.

Duff

Learning Paradox, The (PB)

Chang

Learning to Use What You Already Know (HC)

Stump

Make Your Training Results Last (PB)

Chang

Making Career Transitions (PB)

Chang

Making Strategy (PB)¾ A needed bridge between practice & theory - shows you how to do it with many interesting examples

Ackermann

Making the Grass Greener on Your Side (HC)

Melrose

Management Skills Series - 9 Books (PB)¾ Interviewing And Selecting High Performers, on-The-Job orientation And Training, Coaching Through Effective Feedback, Expanding Leadership Impact, Mastering Change Management, Re-Creating Teams During Transitions, Planning successful Employee Performance, Evaluating Employee Performance, Coaching For Peak Employee Performance - look for book description under each title listed separately.

Chang

Managers As Facilitators (HC)

Weaver

Managers As Mentors (HC)

Bell

Managers As Mentors (PB)¾ Building partnerships for learning, author of "Customers as Partners"

Bell

Book Title

Author

Item #

Managing By Values (HC)

Blanchard

Managing Cust. Service-ServiceWorks

Managing Disagreement Constructively (PB)

Kindler

Managing Diversity Survival Guide, The (PB)¾ Packed w/80 activities, worksheets, charts, surveys, checklists & sample agendas - with diskette

Gardenswartz

Managing Organizational Change

Hubbard

Managing Quality In America’s Most Admired Co. (HC)

Spechler

Managing the Organizational Melting Pot (HC)¾ Covers the resistance, the effectiveness of change efforts & exclusion & discrimination that continues.

Prasad

Managing Workforce 2000 (HC)¾ Discusses vastly different skills, education, ages, physical abilities, lifestyles and how to become flexible

O’Mara

Managing Your Business for Profitable Results (PB)

Hubbard

Managing Your Career in a Changing Workplace (PB)

Chang

Mapping A Winning Training Approach (PB)

Chang

Marketing and Consumer Research in the Public Interest (PB)¾ This book summarizes & extends research on issues in marketing & consumer behavior. 20 noted contributors.

Hill

Marketing in a Multicultural World (PB)¾ Discusses synthesizing research, analyzing trends, assessing data, defining/describing culture/cultural identity.

Costa

Marketing Yourself and Your Career (PB)

Chang

Mastering Change Management (PB)

Chang

Measuring Diversity Results (HC)

• Determine the need for diversity measurement
• Build a business case for diversity measurement
• Determine what and how to measure
• Build diversity measures from scratch
• Utilize the Diversity 9-S Framework
• Link your diversity measures and results to the organization’s bottom-line goals and objectives
• Demonstrate the results in financial terms
• And much more!

Hubbard

Measuring Organizational Improvement Impact (PB)
¾ Clarify vision/mission in terms of strategic focus; measure & track progress; evaluate improvement impact.

Chang

Measuring Team Performance (PB)

Chang

Meetings That Work! (PB)¾ Meeting roles/responsibilities, preparation & conducting/evaluating meetings; using powerful meeting agendas

Chang

Measuring The Impact of Training (PB)

Chang

Memoirs of a Recovering Autocrat (HC)

Hallstein

Memory Tips For The Forgetful (PB)¾ Simple techniques to help you improve; numerous tips for filtering data; improve your mental file cabinets

Chang

Merchants of Vision (HC)

Liebig

Moving from Training to Performance (PB)

Robinson

New Management (HC)

Halal

New Organizational Wealth (HC)

Sveiby

Multicultural Customer Service (PB)

Aguilar

New Business of Business (PB)

Harmen

New Tradition in Business (PB)

Renesch

Office Management (PB)

Manning

Book Title

Author

Item #

On Our Own Terms (PB)

Enkelis

On-The-Job Orientation And Training (PB)

Chang

On-The-Level (PB)

McLagan

Open Space Technology (PB)

Owens

Paradigms in Progress (PB)

Hendersen

Paradoxical Thinking (HC)

Fletcher

Passionate Organization, The (HC)¾ Igniting the fire of employee commitment; shows how to create an energetic & spirit filled workplace.

Lucas

Path of Least Resistance for Managers, The

Fritz

Pathways to Success (PB)

Ames

Patterns of High Performance (HC)

Fletcher

Patterns of High Performance (PB)

Fletcher

Peak Performance Principles for High Achievers (PB)
¾ Gives 6 essential attitudes, 10 questions that can change your life, 3 peak principles, how to conquer fear and more.

Noe

People Styles at Work

Bolton

Performance Consulting (HC)

Robinson

Performance Consulting (PB)¾ How to develop partnerships w/management ID performance to meet goals; contract to take action; transitioning

Robinson

Personal Financial Fitness (PB)

Klosowski

Personal Growth and Development Collection (4 Books) (PB)¾ Managing Your Career in a Changing Workplace, Unlocking Your Career Potential, Making Career Transitions Marketing Yourself and Your Career - look for brief description under each separate book listing.

Chang

Planning Successful Employee Performance (PB)

Chang

Poetry of Business Life (PB)

Windle

Power of Purpose (HC)

Leider

Power Speak (PB)¾ Overcome 6 major speaking faults; control fear; make winning presentations; command attention; learn special tips.

Leeds

Practical Guidebook Collection (35 Books) (PB)
¾ Includes all 35 guidebooks listed under RCA (Chang)

Chang

Preventing Heterosexism and Homophobia (PB)

Rothblum

Process Re-Engineering In Action (PB)¾ Practical & realistic model; how to assess the "as-is" and design the "should-be" situation; roles and training.

Chang

Producing High-Impact Learning Tools (PB)

Wade

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